Frequently Asked Questions
Everything you need to know about our vintage-inspired timepieces.
Where are Ferro & Company watches shipped from?
All orders are processed and shipped from our headquarters in Vancouver, Canada, ensuring each timepiece undergoes a final quality inspection before delivery.
What type of movements do you use in your watches?
We use high-quality movements ranging from reliable Japanese Miyota and Seiko movements to premium Swiss-made calibers, depending on the specific collection.
Do you offer international shipping?
Yes, we ship our watches worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unworn watches in their original packaging. Please contact our support team to initiate a return authorization.
Is there a warranty on Ferro & Company watches?
Every Ferro & Company watch comes with a 2-year limited warranty that covers manufacturing defects and movement issues from the date of purchase.
How should I maintain my mechanical watch?
To ensure longevity, we recommend servicing your mechanical watch every 3-5 years and avoiding extreme magnetic fields or high-impact activities while wearing it.