Returns & Exchanges
At Ferro & Company, we stand behind the craftsmanship of our timepieces and offer a 30-day return policy for unused items in their original packaging. We strive to ensure your complete satisfaction with every watch purchase through a transparent and efficient exchange process.
Initiate Your Request
Contact our support team within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number and the necessary return shipping instructions.
Prepare the Timepiece
Carefully pack the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to avoid restocking fees.
Ship the Package
Affix the provided shipping label and drop off the package at an authorized courier location, ensuring the tracking number is saved for your records.
Inspection and Refund
Once our horologists inspect the return for quality assurance, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing